Retail in brief | CVS Health, WBA, Shop Apotheke

Retail in brief | CVS Health, WBA, Shop Apotheke

18 October 2021 - Deborah Wilkes

CVS Health has hired a chief health equity officer, Walgreens Boots Alliance (WBA) has announced two appointments to its leadership team, and Shop Apotheke Europe has released financial results.

CVS hires chief health equity officer

CVS Health has hired Joneigh Khaldun as vice president and chief health equity officer.

The US-based healthcare company said Khaldun would lead the strategy to “advance health equity for patients, members, providers, customers and communities across all of the CVS Health business”.

Khaldun and her team would focus on “culturally competent care delivery”, added CVS Health, ensuring it was “fully integrated into the design and development of clinical and population health programmes, products, services, interactions and communications”.

CVS Health noted that Khaldun would also “work collaboratively with the broader healthcare system to advance health equity and better support underserved communities”.

She will report to Kyu Rhee, senior vice president of CVS Health and chief medical officer of Aetna.

Prior to joining CVS Health, Khaldun was chief medical executive for the State of Michigan and chief deputy director for health in the Michigan Department of Health and Human Services.

In 2021, President Joe Biden appointed Khaldun to the COVID-19 Health Equity Task Force.

WBA announces two appointments

Walgreens Boots Alliance (WBA) has recruited Anita Allemand as chief transformation and integration officer and Holly May as executive vice president and global chief human resources officer.

Both Allemand and May will report to WBA’s chief executive officer Roz Brewer.

Allemand moves to WBA from the US-based pharmacy benefit manager and healthcare provider Optum, where she was senior vice president of Health Solutions. Before joining Optum in 2019, she spent 16 years with CVS Health.

In the newly-created role of chief transformation and integration officer, Allemand will be responsible for supporting Brewer as a “strategic thought leader” and overseeing WBA’s transformation agenda.

“Allemand will work closely with WBA and divisional executive leaders to ensure alignment across all transformation activities and initiatives,” said WBA, “with a special focus on coordination and alignment of digital efforts.”

Meanwhile, May joins WBA from retailer Abercrombie & Fitch where she was global chief human resources officer. She has also worked for ING Group, Starbucks, Visa and Voya Financial.

WBA has just unveiled a new “consumer-centric healthcare strategy (click here to read the News story).

Shop Apotheke Europe’s results

Shop Apotheke Europe said its sales in the third quarter of 2021 had fallen by 0.3% as it experienced “capacity constraints” from May to mid-September.

Netherlands-based Shop Apotheke Europe reported “preliminary and unaudited” sales of EUR238 million (USD277 million) in the quarter, representing a fall of 0.3% compared to the same period a year earlier.

Shop Apotheke Europe said the number of active customers across Europe had risen by 0.2 million to 7.3 million during the three months.

Chief executive officer Stefan Feltens said the capacity constraints had now been resolved as the move to the next generation logistics centre had been completed at the beginning of September 2021 (click here to read the News story).

Feltens pointed out that sales in the first nine months of 2021 had increased by 9.8% to EUR772 million. He added that strong growth in the non-prescription assortment had balanced a decrease of 30.6% in prescription sales.

The decline in the third quarter of 2021 followed growth of 7.3% in the second quarter (click here to read the News story) and a rise of 22.5% in the first quarter (click here to read the News story).

Sales in Shop Apotheke Europe’s DACH segment – Germany, Austria and Switzerland – were down by 6.0% to EUR189 million in the third quarter of 2021. The segment generated 79.4% of total sales in the period.

Meanwhile, sales in the International segment – covering Belgium, France, Italy and the Netherlands – increased by 27.2% to EUR48 million.

Shop Apotheke Europe expects to report sales growth of between 10% and 15% in the full year 2021.

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CVS Health Walgreens Boots Alliance Shop Apotheke Europe

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